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Field Service Personnel

Wifi.com.ng

Wifi.com.ng

Posted 6+ months ago
  • Must Possess B. Sc (2.1) or HND (Upper credit) in Electrical and Electronics engineering, Computer science, Information technology, or any other related discipline.
  • Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA).
  • Strong customer service skills
  • Written and verbal communication skill to understand issues customers have and to explain technical information to customers in clear terms
  • Good analytical and problem-solving skills to diagnose issues.
  • Time management skills to handle appointments and stay on schedule.
  • Attention to details and ability to multi-task
  • Organisational skills.
  • Computer and technical skills

  • Job Description:

    The field service engineer interacts with our customers and are responsible for the design, Installation, troubleshooting, repair and maintenance of wireless devices at client location. He/she will install new hardware and software and keep track of existing problems, solving complex local network issues within the customers premises ensuring customer satisfaction.

    Key Responsibilities:
  • Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
  • Provide post-installation education to client on simple troubleshooting
  • Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
  • Maintain accurate service logs and enter them in the database
  • Resolution of trouble ticket
  • Application of configuration changes via our change control systems and processes.
  • Liaise with customer service and sales teams with regards customer complaints and enquiries
  • Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
  • Perform equipment upgrade and configuration
  • Draft and submit reports