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Front Desk Officer
Reliance Health
Lagos, Nigeria
Posted on Friday, September 20, 2024
Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria to Egypt and now Senegal, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.
By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.
The Front Desk Officer will be the first point of contact for our company, providing exceptional customer service to visitors, clients, and staff. This individual will ensure the smooth operation of front desk activities, maintain office records, and provide administrative support to various departments.
What You'll Do
Visitor Management:
• Greet and welcome visitors in a warm and professional manner.
• Direct visitors to the appropriate person or department.
• Maintain a visitor logbook and manage visitor badges.
Communication:
• Provide basic and accurate information in person and via phone/email.
• Address customer inquiries and complaints professionally and efficiently.
Mail and Packages:
• Manage and distribute incoming and outgoing mail and packages.
Document Preparation and Records Management:
Event and Meeting Coordination:
• Assist in planning and coordinating office events, meetings, and conferences.
Office Management:
• Ensure the front desk area is tidy, presentable, and equipped with necessary stationery and materials.
• Monitor and manage office supplies inventory; place orders as needed.
• Coordinate with vendors for office maintenance repairs and other building issues.
• Report any office/facility issues to the facilities manager.
Financial and Reporting Duties:
• Maintain records of office-related expenses.
• Prepare and submit regular reports on front office activities.
• Document and report any office deficiencies or needs.
Relationship Management:
• Foster positive relationships with clients, visitors, and vendors.