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Onboarding Specialist
Reliance Health
This job is no longer accepting applications
See open jobs at Reliance Health.See open jobs similar to "Onboarding Specialist" Ventures Platform.Lagos, Nigeria
Posted 6+ months ago
The onboarding specialist will be responsible for the client onboarding experience, ensuring that clients have a memorable start to their journey with reliance health, and will manage the sales administration role. They will play a key role in overall customer satisfaction, ensuring that clients are equipped with all that is required to take full advantage of their health benefits.
Onboarding
- Manage the onboarding process for new clients, ensuring compliance to defined processes.
- Identify opportunities to streamline and improve the client onboarding process.
- Collaborate with internal teams to implement enhancements and optimize efficiency.
- Manage a team the sales administration function/team, required for offline onboarding
Operations & Reporting
- Analyse data on key corporate retention metrics and provide regular reports.
- Track premium collection to ensure the team is within set targets monthly; audit the commitment letter tracker to ensure compliance.
- Track progress and ensure compliance with the timelines for implementation of the corporate retention plan.
- Liaise with operations to ensure all operational needs within the team are promptly met.
- Identify challenges pertinent to the retention team and liaise with other departments to address the challenges ensuring smooth operational flow within the team.
- Manage periodic projects/events as required by the retention team.
This job is no longer accepting applications
See open jobs at Reliance Health.See open jobs similar to "Onboarding Specialist" Ventures Platform.