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Growth and Sales Operations Manager
PressOne Africa
Sales & Business Development, Operations
Lagos, Nigeria
Posted on Nov 15, 2024
PressOne Africa helps entrepreneurs to setup a phone system for their business, in minutes. Our platform equips frustrated business owners with tools to coach their team to drive sales and build customer loyalty on every call — even when they're not there.
We’re looking for an experienced Growth and Sales Operations Manager to take ownership of the critical steps in our sales process: the period between demo scheduled and purchase decision. Your goal? To drive high conversion rates with quick responses, data-driven insights, and human-centric selling.
About the Role
Our typical sales process looks like this:
1. Lead Generation: Prospects visit our website and fill out a form to talk to sales.
2. Demo Scheduling: Prospects receive an email with a link to schedule their demo.
3. Demo Stage: Prospects attend the demo.
4. Post-Demo Engagement: After the demo, prospects are nurtured via follow-ups using a consultative approach that helps prospects feel confident in their buying decision.
Your primary responsibility will be to own the prospect journey from demo to decision, ensuring every lead is handled with professionalism, speed, and a human touch.
Requirements
Key Responsibilities
- Drive Conversions: Take charge of the post-demo journey, ensuring prospects receive timely, helpful responses that build trust and confidence in PressOne.
- Own the Follow-Up Process: Use a data-driven approach to schedule follow-ups, deliver materials, and maintain meaningful touch points with prospects.
- Accelerate Decisions: Use consultative selling techniques to address objections and guide prospects toward confident purchasing decisions.
- Data Obsessed: Log and analyse every interaction to refine our sales process, working towards predictive accuracy of prospect conversions within 10 days.
- Human-Centric Selling: Focus on helping prospects feel understood and supported as they transition from frustration to empowerment, avoiding overly aggressive or impersonal tactics.
- Scale the Sales Team: Once you’ve mastered our process, hire and coach additional sales personnel to meet growing demand.
What We’re Looking For
- Experience in B2B Sales: Proven track record of managing and converting leads in a Hyper Growth B2B environment.
- Quick Responder: You understand the importance of speed in sales and ensure no opportunity is missed.
- Data-Driven Mindset: You’re passionate about tracking data and leveraging insights to improve sales performance continuously.
- Empathy and Communication Skills: You can build genuine relationships with customers, guiding them through their transformation journey.
- Team Leadership: You have experience hiring, coaching and leading a sales team.
- Common-Sense Approach: You prioritise simple, logical solutions that make sense to customers and align with their needs.
Benefits
Why Join Us?
- Be part of a fast-growing startup with a Silicon Valley-inspired ethos.
- Lead a pivotal stage of the customer journey with measurable impact on growth.
- Collaborate with a data-obsessed, innovative team that values simplicity and common sense in every approach.
- Competitive compensation and long-term career opportunities.