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Technical Support Engineer at PiggyTech Global Limited ("PiggyVest”)
Piggyvest
IT, Customer Service
Posted on Apr 10, 2025
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Piggyvest is a platform that helps individuals and businesses manage their finances effectively - save and invest with ease.Read more about this company
Technical Support Engineer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 year
- Location Lagos
- Job Field Engineering / Technical
About the Technical Support Engineer Role
- We are looking to hire a dedicated Technical Support Engineer to ensure our customers technical queries are resolved promptly.
- In this role, your duties will include assisting customers with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the engineering team.
- To ensure success in this role, you should exhibit extensive experience in providing technical support to customers in a fast-paced setting.
Responsibilities
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve hardware, networking, and software issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Respond to technical support tickets.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
- Attend meetings with providers to analyze, troubleshoot and diagnose problems
- Actively update, maintain and monitor all aspects of computer networks
- Install and configure computer systems and applications within the company
- Complete detailed reports listing requests for technical assistance steps taken to resolve them, and the specific dates/individuals involved
- Assist management in creating training materials pertaining to computer or software troubleshooting and usage.
- Act as the initial point of contact for all computer, software, hardware, provider, and system-related concerns from users or other employees.
- Proposing simple and effective solutions.
- Providing basic software training.
Requirements
- At least 2 years experience in Customer service.
- 1 year Engineering experience.
- Good knowledge of Engineering concepts.
Benefits
- PiggyVest is a flexible employer.
- Competitive salary and attractive benefits.
Method of Application
Interested and qualified? Go to PiggyTech Global Limited ("PiggyVest”) on piggyvest.breezy.hr to apply
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