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Technical Support Engineer at PiggyTech Global Limited ("PiggyVest”)
Piggyvest
IT, Customer Service
Posted on Apr 10, 2025
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Piggyvest is a platform that helps individuals and businesses manage their finances effectively - save and invest with ease.Read more about this company
Technical Support Engineer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 year
- Location Lagos
- Job Field Engineering / Technical
About the Technical Support Engineer Role
- We are looking to hire a dedicated Technical Support Engineer to ensure our customers technical queries are resolved promptly.
- In this role, your duties will include assisting customers with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the engineering team.
- To ensure success in this role, you should exhibit extensive experience in providing technical support to customers in a fast-paced setting.
Responsibilities
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve hardware, networking, and software issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Respond to technical support tickets.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
- Attend meetings with providers to analyze, troubleshoot and diagnose problems
- Actively update, maintain and monitor all aspects of computer networks
- Install and configure computer systems and applications within the company
- Complete detailed reports listing requests for technical assistance steps taken to resolve them, and the specific dates/individuals involved
- Assist management in creating training materials pertaining to computer or software troubleshooting and usage.
- Act as the initial point of contact for all computer, software, hardware, provider, and system-related concerns from users or other employees.
- Proposing simple and effective solutions.
- Providing basic software training.
Requirements
- At least 2 years experience in Customer service.
- 1 year Engineering experience.
- Good knowledge of Engineering concepts.
Benefits
- PiggyVest is a flexible employer.
- Competitive salary and attractive benefits.
Check if your CV matches this job with MyJobMag AI
Method of Application
Interested and qualified? Go to PiggyTech Global Limited ("PiggyVest”) on piggyvest.breezy.hr to apply
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