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Customer Success Associate at PiggyTech Global Limited ("PiggyVest”)

Piggyvest

Piggyvest

Customer Service, Sales & Business Development
Posted on Apr 10, 2025
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    Piggyvest is a platform that helps individuals and businesses manage their finances effectively - save and invest with ease.
    Read more about this company

    Customer Success Associate

    Responsibilities:

    • Engage with, and respond to, customers’ or clients’ requests and/or complaints via the company's modes of communication.
    • Provide services and/or sales via the company’s communication mediums.
    • Understand the overall concept of the company, including the brand, customer, product goals, and all other aspects of service.
    • Provide suggestions to management for improving customer experience and internal processes.
    • Learn and become proficient with the use of internal software systems.
    • Understand all customer service processes, remembering that we are becoming more proactive and engaging customers as early as possible.
    • Assists in creating performance reports.
    • Work with other members of the customer service team to deliver what customers need, and to continually improve your efficiency and effectiveness.
    • Establish and test new strategies to improve the customer service experience.
    • Champion the customer throughout the business, balancing customer needs with business requirements and presenting a compelling case for internal change and improvement.

    Requirements

    • At least 2 years of work experience in a Customer Support role.
    • Exceptional communication skills.
    • Ability to multitask, prioritize, and manage time effectively.
    • Experience with CRM systems and practices.
    • Ability to adapt/respond to different types of customers.
    • Track record of not just reaching, but exceeding quota requirements.
    • Experience working in tech is a plus.

    Method of Application

    Interested and qualified? Go to PiggyTech Global Limited ("PiggyVest”) on piggyvest.breezy.hr to apply

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