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Customer Success Associate at PiggyTech Global Limited ("PiggyVest”)
Piggyvest
Customer Service, Sales & Business Development
Posted on Apr 10, 2025
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Piggyvest is a platform that helps individuals and businesses manage their finances effectively - save and invest with ease.Read more about this company
Customer Success Associate
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 - 3 years
- Location Lagos
- Job Field Customer Care , Sales / Marketing / Retail / Business Development
Job Summary
- As a Customer Success Associate, you will be part of the team responsible for creating a positive customer experience.
Job Details
Your primary responsibilities will include, but not be limited to:
Responsibilities:
- Customer Engagement: Respond promptly to customer inquiries and complaints via phone, email, or social media, ensuring exceptional service in every interaction.
- Service and Sales Support: Assist customers with product-related issues, ensuring you cross-sell and upsell when necessary.
- Product Knowledge: Understand the company’s brand, products, and goals to provide accurate information and advice.
- Proactive Service: Monitor user engagement to proactively anticipate potential issues and proffer solutions.
- Feedback: Collate customer feedback and communicate this with the insights to the appropriate team for product enhancement.
Requirements
- Bachelor’s degree in Business, Finance, Marketing, or a related field.
- 1-3 years of experience in customer success, account management, or a client-facing role, preferably within the fintech or banking industry.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple client accounts and priorities simultaneously.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and other customer support tools.
- A customer-centric mindset with a passion for delivering exceptional service.
Method of Application
Interested and qualified? Go to PiggyTech Global Limited ("PiggyVest”) on piggytech.seamlesshiring.com to apply
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