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Piggyvest is a platform that helps individuals and businesses manage their finances effectively - save and invest with ease. Job Summary
- Piggytech is looking to hire a Reconciliation and Settlement Associate, who will identify and resolve all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation, and reporting.
Job Details
Responsibilities
Transaction Reconciliation:
- Reconciliation of transactions across all Piggytech’s products to confirm accuracy and integrity.
- Perform daily reconciliations of collections and payments of all products and flag discrepancies.
Payment Processing & Liaison:
- Liaising with payment processors on collections and payments.
Exception Handling & Escalation:
- Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions for resolution.
Stakeholder Engagement & Issue Resolution:
- Engaging with both internal and external stakeholders to assist with investigations to identify the root cause of losses, and working with subject matter experts to identify and execute solutions.
Dispute & Chargeback Management:
- Work with the payment operations team on disputes and chargebacks.
Reporting & Analysis:
- Prepare reports summarising the results of reconciliations, identifying any issues or discrepancies, and recommending actions to address them.
Process Improvement:
- Continuous evaluation of current processes vis-à-vis best industry practices.
Requirements
- BSc in any field in the Social Sciences.
- 3-5 years working years of experience in reconciliation and settlements.
- Proficiency in the use of all Microsoft Office Products, (PowerBI, Outlook, Powerpoint) especially Excel.
- SQL/MY SQL skills to extract data from databases.
- Excellent communication skills.
- Intermediate report writing skills.
- High-level Attention to detail.