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Solutions Deployment Lead
OmniRetail
Product, Customer Service, Sales & Business Development · Full-time
Ijora, Lagos, Nigeria
Posted on Nov 12, 2024
Job Title: Solutions Deployment Lead
Location: Ijora, Lagos
Department: Solutions and Client Services
Reports to: Head of Digital Transformation
About mplify.com
OmniSaaS [a part of Omniretail] is a leading Platform as a Service (PaaS) provider, enabling businesses to scale efficiently through streamlined solutions tailored to their operational needs. As we grow, we seek a Solutions Deployment Lead who will play a crucial role in onboarding and deploying our platform for clients, ensuring that our solutions align with their objectives and deliver measurable results.
Role Overview
The Solutions Deployment Lead will oversee the deployment of the platform for new clients, focusing on successful integration, client satisfaction, and seamless handoff to client success teams. This role requires a balance of technical expertise, project management skills, and customer-facing acumen. The ideal candidate will work closely with cross-functional teams to ensure that solutions meet client requirements and drive maximum value.
Key Responsibilities
- Client Onboarding and Deployment
- Lead end-to-end deployment projects, from initial scoping to final handoff, ensuring all client requirements are met.
- Facilitate the configuration, customization, and integration of mplify.com’s platform to suit client-specific use cases.
- Train and educate client teams on best practices to maximize platform utilization.
- Technical Solutions Management
- Collaborate with product and engineering teams to address technical challenges during deployment.
- Oversee data migration and integration processes to ensure successful setup within client environments.
- Provide technical support and troubleshooting to address any deployment issues swiftly.
- Project Coordination
- Develop and manage deployment project plans, timelines, and deliverables, aligning with internal teams and client stakeholders.
- Communicate progress, challenges, and success metrics with clients, ensuring clear expectations throughout the deployment process.
- Stakeholder Engagement
- Serve as the main point of contact for clients during deployment, building strong relationships to foster trust and long-term partnerships.
- Gather feedback from clients post-deployment and share insights with internal teams for continuous improvement.
- Continuous Improvement and Knowledge Sharing
- Contribute to the development of best practices, templates, and tools to enhance the deployment process.
- Share learnings from each project with internal teams to inform product and service enhancements.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
- Experience:
- 5+ years in deployment, implementation, or solutions engineering roles within a SaaS, PaaS, or technology consulting environment.
- Proven track record of managing end-to-end deployments or implementations for complex technical solutions.
- Skills:
- Strong technical understanding of cloud platforms, APIs, and data integration.
- Proficiency in project management tools (e.g., Jira, Asana) and CRM systems.
- Excellent problem-solving abilities with a focus on customer service and satisfaction.
- Strong communication skills with the ability to engage stakeholders at all levels.
Key Competencies
- Project Management: Demonstrated ability to manage multiple deployment projects simultaneously with attention to detail and timelines.
- Technical Proficiency: Ability to understand and address technical requirements and challenges during deployment.
- Client-Focused: Commitment to client success and ability to foster strong relationships.
- Adaptability: Comfortable in a fast-paced environment with a proactive, solution-oriented approach.
Why Join mplify.com?
- Opportunity to be part of a fast-growing PaaS company with a mission-driven culture.
- Work with cutting-edge technology and collaborate with a passionate, innovative team.
- Contribute directly to client success and business growth in a high-impact role.
How to Apply
Please submit your resume and cover letter to hrbp@omnibiz.com with the subject line “Solutions Deployment Lead – [Your Name]”.
OmniRetail is an equal opportunity employer.