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Admin Support Associate (Abia)
Nomba
Customer Service
Abia, Nigeria
Posted on Oct 17, 2024
About Nomba
Launched in 2017 as "Kudi.ai", a chatbot that responds to financial requests on social apps, nomba has since evolved to empower independent businesses to act as neighbourhood banks offering basic financial services such as cash withdrawal, transfer and bill payments to all Nigerians, especially those in underserved communities. Today we process more than $500m in payments monthly.
With a vision to enable economic prosperity by supercharging businesses to run efficiently and meet their goals, nomba is making it easier for businesses to accept payments, make payments and manage their operations. With over 250 employees and more than 150,000 businesses on our platform across the country, we are creating a distinct gateway into the digital economy by providing businesses with access to everyday tools that simplify payments and drive their growth. With these easy-to-use tools, businesses of all sizes can now accept, process and manage payments online and offline while optimising their operations.
We are currently looking for an exceptional Administrative Support Associate who will:
- Oversee administrative and operational matters and ensure the seamless operation of the office on a daily basis.
- Handle all logistical demands for the company, including the shipment and tracking of tools and equipment in accordance with the company's processes.
- At the front desk, provide great customer service and experience, as well as administrative support to departments as needed and requested.
- Manage office inventory and collaborate with vendors to guarantee a consistent supply of office supplies.
- Resolve facility maintenance concerns while sticking to general servicing schedules.
- Interact with internal stakeholders to ensure a successful customer/stakeholder resolution process.
- Keep current on the organization's products, services, and customer service policies.
- When necessary, document consumer contacts by compiling documentation and distributing information to interested parties.
- Provide new and existing users with platform training and onboarding.
- Create and maintain an ideal user/customer profile, as well as gather user feedback.
- Issues that cannot be handled on the first call resolution (FCR) should be escalated to the backend and followed up on.
- Track escalated and open issues.
Requirements
- Strong command of written and verbal English.
- The ability to speak an indigenous Nigerian language is an added advantage.
- Friendly and welcoming manner with clients and other members of the customer service team.
- Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
- Ability to maintain a calm and polite manner in stressful situations.
- Willingness to cooperate with customers and management to resolve any issues that may arise.
- Passion for delivering an amazing customer experience.
- Good time management skills and an ability to thrive in a fast-paced environment.