Inside Sales Specialist

Myka
Myka

Sales & Business Development

Abuja, Nigeria

Posted on Jun 26, 2026

The Inside Sales Specialist will be responsible for managing sales opportunities remotely through phone calls, email, WhatsApp, and other digital channels. The role focuses on lead qualification, customer engagement, relationship building, and conversion, while ensuring an excellent customer experience throughout the sales journey.

KEY RESPONSIBILITIES

Sales & Customer Acquisition

  • Engage prospective customers through phone, email, WhatsApp, and other digital channels.

  • Qualify inbound and outbound leads and identify customer insurance needs.

  • Educate prospects on available insurance products and coverage options.

  • Guide customers through the quotation, application, and onboarding process.

  • Follow up consistently with leads to drive conversions and maximize sales opportunities.

  • Consistently achieve or exceed assigned sales, premium, and customer acquisition targets.

  • Meet daily, weekly, and monthly activity targets, including outbound calls, customer engagements, follow-ups, and policy conversions.

  • Build and maintain a healthy sales pipeline to support sustainable business growth.

Lead Management & Pipeline Development

  • Maintain an active pipeline of prospects and opportunities.

  • Track customer interactions and sales activities within the CRM system.

  • Prioritize and manage leads to ensure timely follow-up and conversion.

  • Re-engage dormant leads and identify opportunities for cross-selling and upselling.

Customer Experience

  • Deliver a professional and consultative sales experience.

  • Address customer inquiries and objections effectively.

  • Collaborate with operations and partner teams to ensure seamless onboarding and policy issuance.

  • Maintain strong customer relationships to support retention and referrals.

Reporting & Process Improvement

  • Maintain accurate records of customer interactions and sales activities.

  • Prepare regular sales performance and pipeline reports.

  • Share customer feedback and market insights to support product and process improvements.

  • Ensure compliance with company policies and regulatory requirements.

Myka is an equal opportunity employer.
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