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Account Manager Team Lead
Juice
Sales & Business Development
Posted on Jan 7, 2026
Juicyway exists to do one thing: give Africans equal access to the global market.
We believe Africa’s growth depends on tearing down the walls around payments, currency access, and liquidity. So that’s what we’re building — a payments company designed for speed, scale, and impact.
We’re not a traditional company (and don’t want to be). We move fast, we ask bold questions, and we expect everyone here to think like an owner. If you’re looking for a place where your work has visible, direct impact and you’re trusted with big opportunities, you’ll fit right in.
We’re guided by six values that shape how we work every day:
- Love → Care deeply about our mission, customers, colleagues, and the work.
- Curiosity → Ask questions, learn constantly, never stop improving.
- Ownership → Take initiative, own the wins and the lessons.
- Risk-taking → Be bold, test ideas, and back yourself.
- Transparency → Share openly, build and earn trust, and be honest.
- Excellence → Hold a high bar in everything we deliver.
If this feels like your kind of environment, you’ll feel at home here.
About the Role
The Account Manager Team Lead oversees Juicyway’s account management function across Nigeria and other African corridors. This role ensures strong client retention, repeat transaction growth, and outstanding customer service delivery through effective leadership of the Account Executive team.
The Lead is responsible for managing high-value and strategic client relationships directly, ensuring operational excellence across all post-sales processes, and coordinating closely with the Sales, Trading, Treasury, and Compliance teams to optimize client experience and revenue outcomes.
Tasks
Leadership & Team Management
- Supervise, coach, and mentor Account Executives to achieve performance targets for client retention, satisfaction, and transaction growth.
- Set and monitor KPIs for the Account Management team aligned with group objectives.
- Conduct weekly performance reviews, provide feedback, and ensure CRM and reporting discipline.
- Build a strong service culture that reinforces Juicyway’s reputation for reliability and responsiveness.
Portfolio Oversight & Revenue Growth
- Oversee the total book of managed accounts to ensure high engagement, timely renewals, and consistent transaction activity.
- Monitor and report portfolio-level metrics — retention, volume growth, client satisfaction, and profitability.
- Identify churn risks early and lead proactive interventions to retain clients.
- Collaborate with the Trading and Treasury desks to secure competitive rates for clients while protecting Juicyway’s margin.
- Drive cross-selling and up-selling of Juicyway’s FX, payments, and remittance products.
Key Account Management
- Personally manage top-tier and strategic clients representing the highest transaction volume or revenue potential.
- Build trusted advisor relationships with key partners and institutional customers.
- Ensure executive-level communication and problem resolution for VIP accounts.
Customer Service Excellence
- Ensure all client issues are resolved promptly and root causes are identified to prevent recurrence.
- Maintain service response SLAs and ensure consistent client communication quality across all teams.
- Lead quarterly client satisfaction reviews and drive continuous service improvements.
Process & Compliance Management
- Own and continuously improve the Account Management SOPs, including onboarding, KYC refresh, escalation, and CRM updates.
- Ensure 100% compliance with AML/CFT, KYC, and regulatory requirements for all managed accounts.
- Work with Compliance and Risk to oversee client documentation and periodic reviews.
Cross-Functional Collaboration
- Serve as the operational link between Sales, Trading, Treasury, and Operations for client servicing.
- Provide feedback to product and tech teams based on client experience.
- Participate in pricing discussions, product pilots, and corridor expansion initiatives.
Reporting & Insights
- Generate weekly and monthly reports on account activity, retention performance, and revenue outcomes.
- Present insights to senior management on client trends, opportunities, and service gaps.
- Use data to forecast retention revenue and contribute to budget planning.
Requirements
- Bachelor’s degree in Business, Finance, Economics, Marketing, or a related discipline; MBA preferred.
- 5–7 years’ experience in client relationship management, account leadership, or business development, ideally in FX, payments, or financial services.
- Proven track record of leading account management teams with measurable results.
- Excellent communication, negotiation, and leadership skills.
- Strong analytical skills with comfort using CRM and reporting tools (HubSpot, Salesforce, etc.).
- Deep understanding of cross-border payments, FX transactions, and remittance flows.
- Customer-centric mindset with a passion for service quality and retention.
- Ability to multitask in a fast-paced, growth-oriented environment.
Benefits
Why Join Juicyway?
Juicyway is at an inflection point. We’ve already processed over $2bn in transactions, we’re live in 6 countries, and we hold licenses across Nigeria, the US, Canada, and the UK. We’re scaling fast and laying the foundations for exponential growth. Joining now means stepping onto the rocketship as it takes off — shaping how we grow, scale, and earn trust across Africa and the globe.
Perks & Benefits
- Competitive Compensation
- Unlimited PTO
- Generous parental leave
- The opportunity to build from the ground up, with your impact visible every day
Our Hiring Process
- Hiring Manager Interview → A conversation to learn more about you, your experience, and your fit for the role.
- Work Product → A practical task that lets you show us how you think and approach real-world problems.
- People & Culture Interview → A discussion with our People team to understand how you align with Juicyway’s values and culture.
- Founders' Interview → A final conversation with our CEO or cofounder to align on impact, expectations, and the future.
Updated: 5 hours ago
Job ID: 15493435
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