Technical Support Intern

FEZ Delivery Co.
FEZ Delivery Co.

IT, Customer Service · Full-time

Lagos, Nigeria

Posted 6+ months ago

Engineering

Technical Support Intern

Lagos
Full-time
Hybrid

The Technical Support Intern provides essential technical assistance and troubleshooting to ensure our users and internal teams can leverage our products effectively. Working closely with the Engineering and Product teams, you will diagnose hardware or software issues, document technical workflows, and help bridge the gap between complex technical problems and user-friendly solutions. This role is ideal for a tech-savvy student or recent graduate looking to gain hands-on experience in a professional IT and engineering environment.

Responsibilities

  • ●Troubleshoot and resolve technical issues related to software, APIs, or hardware configurations.
  • ●Document and escalate reproducible bugs to the development team using tools like Jira or GitHub.
  • ●Assist in setting up and maintaining internal systems, workstations, and development environments.
  • ●Create and update technical documentation, how-to guides, and internal knowledge base articles
  • ●Monitor system logs and performance alerts to identify potential issues before they impact users.

Required Skills & Competencies

  • ●Foundational understanding of operating systems (Windows/Mac/Linux) and basic networking concepts.
  • ●Strong diagnostic skills with the ability to break down complex technical problems into logical steps.
  • ●Ability to explain technical concepts clearly to non-technical users.
  • ●Familiarity with Code,Basic knowledge of scripting (e.g., Php Laravel or Phython) or querying languages (SQL) is a plus.
  • ●A proactive learner who can quickly master new software tools and emerging technologies.
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