Customer Support Intern

FEZ Delivery Co.
FEZ Delivery Co.

Customer Service · Full-time

Lagos, Nigeria

Posted 6+ months ago

Customer Service

Customer Support Intern

Lagos
Full-time
Hybrid

The Customer Support Intern will assist our support team in delivering exceptional service and resolving user inquiries across multiple channels. You will act as the first point of contact for our customers, helping them navigate our products while identifying common pain points to improve the overall user experience. This role is perfect for a clear communicator who is passionate about problem-solving and eager to learn the fundamentals of customer success in a professional environment.

Responsibilities

  • ●Respond to customer inquiries via email, chat, and phone with speed and empathy.
  • ●Troubleshoot basic technical issues and escalate complex bugs to the engineering team.
  • ●Help maintain the internal and external Help Center by drafting FAQ articles and guides.
  • ●Gather customer feedback and trends to share with the Product and Marketing teams.
  • ●Maintain high satisfaction ratings by providing accurate information and timely follow-ups.

Required Skills & Competencies

  • ●Excellent written and verbal communication skills with a friendly, professional tone.
  • ●Ability to think on your feet and find creative solutions to user challenges.
  • ●A genuine desire to help others and a patient approach to handling difficult situations.
  • ●Quick to learn new software and digital products.
  • ●Strong time-management skills and the ability to multitask in a fast-paced setting.
See more open positions at FEZ Delivery Co.