HR Intern (Rider Manager)

FEZ Delivery Co.
FEZ Delivery Co.

People & HR · Full-time

Lagos, Nigeria

Posted 6+ months ago

HR

HR Intern (Rider Manager)

Lagos
Full-time
Hybrid

The HR Intern – Rider’s Manager supports the People & Culture team in managing and coordinating all HR-related functions for Fez Delivery’s riders (Delivery Heroes). This role ensures effective rider engagement, performance tracking, welfare management, and compliance with company policies. The intern will serve as the first point of contact between the riders and the HR department, helping to maintain a motivated, high-performing, and compliant rider workforce.

Responsibilities

  • ●Maintain an updated database of all active riders, including deployment status and performance records.
  • ●Assist in onboarding new riders, including documentation, induction, and orientation.
  • ●Track attendance, shift schedules, and deployment to ensure adequate coverage and compliance.
  • ●Support in resolving rider-related issues such as attendance, pay discrepancies, and complaints, in collaboration with Operations.
  • ●Monitor and follow up on rider conduct and adherence to company policies and safety standards.
  • ●Collect and update rider performance data including delivery accuracy, order completion rate, and customer ratings.
  • ●Generate weekly and monthly reports on rider performance, attrition, and attendance trends.
  • ●Support in implementing performance recognition and reward programs for top-performing riders.
  • ●Assist in managing disciplinary cases and performance improvement plans for underperforming riders.
  • ●Support the coordination of rider engagement activities and feedback sessions.
  • ●Ensure consistent communication with riders on company updates, incentives, and expectations.
  • ●Help monitor and track rider welfare initiatives such as health checks, insurance, and safety gear.
  • ●Provide first-level HR support and guidance to riders on HR-related matters.
  • ●Maintain organized records of rider documentation such as contracts, ID cards, and incident reports.
  • ●Support in data entry, filing, and updating HR systems with accurate rider information.
  • ●Assist in coordinating rider training, safety sessions, and refresher programs.
  • ●Participate in HR projects and process improvement initiatives related to field operations.

Required Skills & Competencies

  • ●•Excellent communication and interpersonal skills.
  • ●0–1 year experience in HR support, operations, or internship roles (experience with field or logistics workforce is a plus).
  • ●Interest in HR operations, workforce management, or logistics HR.
  • ●Strong organization and attention to detail.
  • ●Proficiency in Microsoft Excel or Google Sheets (data tracking and reporting).
  • ●Proactive problem-solving and people management mindset.
  • ●Ability to multitask and handle field and administrative responsibilities.
See more open positions at FEZ Delivery Co.