Retention Intern

FEZ Delivery Co.
FEZ Delivery Co.

Full-time

Lagos, Nigeria

Posted 6+ months ago

Growth

Retention Intern

Lagos
Full-time
Hybrid

The Retention Intern will support the Retention team in analyzing customer activity, identifying churn risks, and driving reactivation efforts. This role is focused on understanding customer behavior and building insights to improve repeat usage and loyalty.

Responsibilities

  • ●Track and analyze active and inactive customer data weekly.
  • ●Monitor customer purchase patterns and identify early churn signals.
  • ●Assist in executing retention campaigns (SMS, email, or WhatsApp).
  • ●Support in collecting customer feedback and updating the retention tracker.
  • ●Collaborate with marketing and operations to identify retention opportunities.
  • ●Prepare weekly retention performance reports and dashboards.

Required Skills & Competencies

  • ●Analytical and data-oriented mindset.
  • ●Familiarity with CRM tools and customer tracking systems.
  • ●Proficiency in Excel or Google Sheets.
  • ●Curiosity about customer behavior and growth metrics.
  • ●Excellent communication and follow-up discipline.
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