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Customer Experience Personnel at 500chow
500chow
This job is no longer accepting applications
See open jobs at 500chow.See open jobs similar to "Customer Experience Personnel at 500chow" Ventures Platform.Customer Service
Nigeria
Posted 6+ months ago
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500Chow is a leading food tech restaurant chain on a mission to create the best food brand in Africa. We're passionate about revolutionizing the culinary experience for our customers, delivering exceptional food quality, and using cutting-edge technology to enhance every aspect of our operations.Read more about this company
Customer Experience Personnel
- Job Type Full Time
- Qualification OND
- Experience 4 - 2 years
- Location
- Job Field Customer Care
About the Role-
As a Customer Experience in the Hospitality industry, your primary responsibility is to enhance the overall customer journey, ensuring a positive and seamless experience for consumers interacting with our brand. You will utilize customer feedback to identify areas for improvement, make data-driven recommendations, and collaborate with cross-functional teams to implement changes that positively impact customer satisfaction
Job description
- Regularly monitor and respond to customer reviews and inquiries across various platforms.
- Collect customer data, including feedback, surveys, and behavioral patterns.
- Generate reports and insights to share with relevant stakeholders.
- Identify pain points in the customer journey and propose process improvements.
- Collaborate with cross-functional teams to implement changes that enhance the overall customer experience.
- Monitor the impact of process improvements and iterate as necessary.
- Identify touchpoints where improvements can be made to enhance customer satisfaction and loyalty.
- Stay informed about industry trends, customer preferences, and competitor activities.
- Use market research to make recommendations for staying ahead in the competitive food industry.
Requirements
- Proven experience in a customer-focused role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Familiarity with customer experience tools and technologies.
- Detail-oriented with a passion for improving customer satisfaction.
Method of Application
Interested and qualified candidates should forward their CV to: people@500chow.com using the position as subject of email.
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This job is no longer accepting applications
See open jobs at 500chow.See open jobs similar to "Customer Experience Personnel at 500chow" Ventures Platform.