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Customer Experience Personnel at 500chow



Customer Service
Posted on Saturday, July 6, 2024
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    500Chow is a leading food tech restaurant chain on a mission to create the best food brand in Africa. We're passionate about revolutionizing the culinary experience for our customers, delivering exceptional food quality, and using cutting-edge technology to enhance every aspect of our operations.
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    Customer Experience Personnel

    About the Role-

    As a Customer Experience in the Hospitality industry, your primary responsibility is to enhance the overall customer journey, ensuring a positive and seamless experience for consumers interacting with our brand. You will utilize customer feedback to identify areas for improvement, make data-driven recommendations, and collaborate with cross-functional teams to implement changes that positively impact customer satisfaction

    Job description

    • Regularly monitor and respond to customer reviews and inquiries across various platforms.
    • Collect customer data, including feedback, surveys, and behavioral patterns.
    • Generate reports and insights to share with relevant stakeholders.
    • Identify pain points in the customer journey and propose process improvements.
    • Collaborate with cross-functional teams to implement changes that enhance the overall customer experience.
    • Monitor the impact of process improvements and iterate as necessary.
    • Identify touchpoints where improvements can be made to enhance customer satisfaction and loyalty.
    • Stay informed about industry trends, customer preferences, and competitor activities.
    • Use market research to make recommendations for staying ahead in the competitive food industry.


    • Proven experience in a customer-focused role, preferably in the hospitality industry.
    • Excellent communication and interpersonal skills.
    • Familiarity with customer experience tools and technologies.
    • Detail-oriented with a passion for improving customer satisfaction.

    Method of Application

    Interested and qualified candidates should forward their CV to: people@500chow.com using the position as subject of email.

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